How do I track my order?
A tracking number will be emailed to you shortly after your purchase to ensure you know where your garments are at all times.
What are your delivery options?
We cover a variety of delivery options to ensure convenience for you. Please note that all outfits are bespoke and made to order. You should allow between 4-6 weeks for your garment to be made plus time for delivery for your outfit to arrive unless specified otherwise. We will send you e-mail updates as we progress with your order.
Do you provide International delivery?
We do provide international delivery. We will advise you of the individual cost prior to accepting your order. You must specify your delivery location before finalising payment.
All customers have 14 days to ask for a refund from the date when their order is received. To be eligible for a refund, the products must not be used or damaged and in the original condition for refund to be issued. We reserve the right to refuse a refund if these conditions aren't met. The customer pays for the return shipping costs in all cases unless stated otherwise. We do not accept returns on products that are made to measure as your garment is bespoke. However in the unlikely event that your item isn't to the standard you expected, please send us an email and we will endeavour to resolve your concern. To request a refund, customers must contact us before returning a product via email at firstname.lastname@example.org
Can I return a sale item?
We do issue refunds on sale items but only if the item meets the return requirements. Please go to Returns Policy above.
How do I get my latex on?
Dressing in latex is different to dressing in the usual fabric. Your fingernails go through latex very easily and you can tear the latex garment. You should always use fingertips at all times when dressing.
It is highly advisable to use talcum powder, a water-based lubricant or any specialist latex dressing aid such as ViviDress on the inside of the garment before attempting to put it on. This will avoid any potential damage, tears and rips to the garment.
How do I shine my latex?
All garments will be sent washed and shined in Vivishine. If a "top-up" shine is required, then use Vivishine silicone/latex spray as an option. You must follow instructions as directed on the latex shine product you have purchased. See "How do I wash my latex?" for further instructions on shining your latex garment when washing.
Latex does not absorb water so will have a wet look after washing or after shiner/polish has been applied. If you prefer a more matte look, you should lightly apply talcum powder.
TOP TIPS on how to be kind to your latex!
- Keep your fingernails and sharp objects away as directed in
- Avoid contact with metal such as body piercings or jewellery as this will result in staining. You should cover all metal based components on the garment such as poppers and studs when storing. Please follow the suggested tips on "How do I store
- Pale coloured latex will stain so you should avoid contact with fake tan and makeup.
How do I wash my latex?Care Products
To wash your latex garment, you should use a small amount of ViviClean in warm water. You should move the garment around the water and gently massage ensuring both inside and out have been washed. You should repeat this step to rinse the garment in clean water and then hang up to air 'dry' it. We would recommend that you dip the latex garment in warm water but this time adding a drop of latex Vivishine polish. This will help keep the latex garment in good condition and add a killer shine!
In order to wash a certain area that is visably dirty. Please follow the same procedure but you should use either fingertips or a soft sponge to remove the dirt. However be careful not to apply too much pressure.
At Amenitium, we are proud stockists of VIVISHINE. You can look after your latex garments with with these intensive care products that clean and shine. We use VIVISHINE on all our garments. so why don't you continue having that long lasting ultimate shine all the time?
How do I store my latex?
Keep away garment AWAY from sunlight and heat. For the best results, please store in a wardrobe. If it is a walk in wardrobe, please ensure it is NOT close to any windows or heaters. If you are hanging the garment in a wardobe, you must avoid storing it next to metal items as mentioned in "TOP TIPS on how to be kind to your latex!"